CUSTOMER INFORMATION / Privacy Policy
Privacy Policy
This policy describes how we generally handle personal information when you browse our website, create an account, purchase a service, or contact us. The information actually processed depends on the features you use.
Information we may collect
We may collect account and contact details you provide, such as your name, email address, phone number, company, and enquiry details; order, subscription, invoice, and payment-status records; and technical information such as IP address, browser details, and service or security logs.
How we use information
We use information to provide and administer accounts and services, process orders and payments, respond to enquiries, provide support, maintain security, prevent fraud or abuse, meet legal and accounting obligations, and improve our services. We use information for other purposes only where permitted and, when required, with your consent.
Payments and service providers
Payments may be processed by third-party payment providers. We receive information needed to record and reconcile a transaction, such as payment status and transaction references. Payment providers handle payment credentials under their own privacy terms. We may also use providers for hosting, communications, email, analytics, or security, limited to what is needed for their services.
Sharing and disclosure
We do not sell personal information. We may share it with service providers acting for us, when you request or authorize a service, when necessary to protect rights or security, or when disclosure is required by law. Providers are expected to protect information and use it only for their assigned purposes.
Retention and security
We keep information for as long as reasonably needed for the purposes described above, including service delivery, support, dispute handling, and legal or accounting requirements. We use appropriate safeguards, but no online service or storage system can be guaranteed completely secure.
Your choices and rights
Depending on your location, you may have rights to access, correct, delete, restrict, or object to certain processing of your personal information, or withdraw consent where processing relies on consent. Contact us to make a request; we may need to verify your identity and may retain information where law permits or requires it.
Cookies, children, and updates
We use essential session cookies and, only with your choice, optional analytics cookies. Our Cookie Policy explains the cookie names, purposes, retention periods, and how to change your choice. We do not knowingly design our services to collect personal information from children without required authorization. We may update this policy and will publish the revised version on this page.
Contact us
For privacy questions or requests, use the support contact details published on this website.
Questions? Contact customer support.