CUSTOMER INFORMATION / Refund Policy
Refund Policy
This policy explains how cancellation and refund requests for hosting, subscriptions, and related services are generally handled. Any rights that cannot be excluded under applicable law remain unaffected.
Subscription cancellation
You may request cancellation through your account, where available, or by contacting support. Unless your order states otherwise, cancellation stops future renewal and does not by itself create a refund for a billing period that has already started. Access may continue until the end of the paid period, subject to the applicable service terms.
When to request a refund
Contact support promptly if you were charged more than once for the same order, believe a payment was unauthorized, or paid for a service that was not provisioned as agreed. We will review the order and payment records and explain the outcome. Refunds may also be provided where required by applicable law or expressly agreed in writing.
Non-refundable amounts
Except where required by law or agreed in writing, fees for services already provided, used billing periods, setup work, or third-party costs committed for your order may not be refundable. The applicable checkout, order, or separate service agreement may specify different terms.
How to request a refund
Email the support address published on this website with your account email, order or invoice number, payment date, and a short explanation. Do not send full card numbers, security codes, passwords, or other sensitive payment credentials. We may ask for reasonable information to locate and verify the transaction.
Review and processing
We will review requests individually and notify you of the decision. If approved, the refund will generally be sent to the original payment method; the payment provider or bank may require additional time to post it. Processing times are outside our control.
Contact
For cancellation or refund questions, contact us using the support details published on this website. This policy does not limit mandatory consumer rights under applicable law.
Questions? Contact customer support.